{"product_id":"shipping-protection","title":"Shipping Protection","description":"\u003cp\u003eAdd xCotton Shipping Protection at checkout to protect your package against damage, loss and theft. Visit sp.xcottons.com\/parcel#\/more to learn more.\u003c\/p\u003e\n\u003csection class=\"section static-shipping-info\"\u003e\n\u003cdiv class=\"responsive-container\"\u003e\n\u003ch1 class=\"h2\"\u003eShipping Protection FAQ\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"section static-shipping-info\"\u003e\n\u003cdiv class=\"responsive-container\"\u003e\n\u003cp\u003e\u003cstrong\u003eQ1: What is Shipping Protection?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eA1: When purchasing from Xcotton-partnered stores, you may opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ2: When am I eligible to file a claim?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eA2: You may submit a claim under the following circumstances:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDomestic orders undelivered after 30 days\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eor\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003einternational orders undelivered after 60 days\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003efrom the shipment date.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eVisible damage to the delivered package.\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePackage marked \"delivered\" but not received\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e(requires supporting documentation, e.g., police report or security footage).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMisdelivery to an incorrect address\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003edue to system\/processing errors (provided the correct address was submitted at checkout).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eQ3: How do I file a claim?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eA3: To report lost, damaged, or misdelivered packages:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eVisit the\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/sp.xcottons.com\/parcel#\/parcel\/parcel-login\" aria-describedby=\"a11y-new-window-external-message\" target=\"_blank\"\u003eXcotton Resolution Center\u003c\/a\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003eEmail\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003esupport@xcottons.com\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp class=\"note\"\u003eNote: All claims must be submitted\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003ewithin 90 days\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eof the order date.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ4: Can I cancel Shipping Protection?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePre-shipment:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eContact the merchant directly for a refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePost-shipment:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eNon-refundable once the order is 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